Business instant messaging software serves as an internal messaging system for businesses via a text-based messaging application. Business instant messaging software facilitates one-on-one, direct messaging as well as messaging within predefined groups and teams. The rapid nature of business instant messaging software eliminates back-and-forth emails sent for simple questions or concerns. Business instant messaging products provide an internal space to quickly address coworkers without using informal means such as texting from a personal phone number.
Businesses of all types and sizes use business instant messaging solutions in conjunction with other products, either alongside them or via integrations. Business instant messaging tools are often built into other products such as employee intranet software or employee engagement software. However, plenty of standalone business instant messaging solutions are available, which provide extensive integration capabilities with the aforementioned categories and more.
To qualify for inclusion in the Business Instant Messaging category, a product must:
- Provide features that allow users to engage in text-based conversations, either peer-to-peer or peer-to-group, in an instant messaging format
- Track conversation history
